Sync Logs

eSync provides the following logs of previous sync activity.

the most recent sync for any profile - see Viewing a Log of a Profile’s Most Recent Sync

the most recent sync for any sync server relationship - see Viewing a Log of a Sync Server Relationship’s Most Recent Sync

all syncs for a sync server relationship - see Viewing a Log of all Syncs for a Sync Server Relationship

Viewing a Log of a Profile’s Most Recent Sync

You can view a log of any profile’s most recent sync by clicking log () next to that profile (circled below).

The Last Sync Status icon appears only for profiles that have been previously synched.

The sync log (shown below) has the same appearance as the log that appears upon completion of a sync.

Viewing a Log of a Sync Server Relationship’s Most Recent Sync

You can view a log of a Sync Server Relationship’s most recent sync by clicking log () (circled below) in the header section of the screen.

The sync log (shown above) has the same appearance as the log that appears upon completion of a sync.

Viewing a Log of all Syncs for a Sync Server Relationship

The View All Synchronization Configurations screen provides a toolbar button (circled below) that displays a chronological log of all syncs on your server, with the most recent one at the top.

You can click the icon in the Status column to view details about the sync.

If the column contains a green check mark, the sync was successful.

If the column contains a warning (), the sync failed for some items. If you click the icon, a new screen appears listing causes for the failure, as shown below. Ektron support staff can use this log to troubleshoot the problem.