eSync Troubleshooting

Symptom	Cause	Possible Solutions
Synchronization has failed There was no endpoint listening at http://alphatest:8732/ Ektron.Sync.Communication/ SyncCommunicationScheduleService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.	One server in the configuration cannot resolve the address of the other server. This may be due to security restrictions or because the Ektron Windows service is off.	Modify the hostname of the other server so that it can be found. Restart the Windows service Reconfigure security
The identity check failed for the outgoing message. The expected identity is xxx for the xxx target endpoint.	Local site can't communicate with service	1. Load the security configuration utility: C:\Program Files\Ektron\CMS400V7x\utilities\software\securityconfigurator\securityconfigurator.exe. 2. Select the web site that is failing. 3. Click OK. This recopies client certificates to the site and updates web.config to use them.
No viable CMS sites were found on the remote server specified. Please check the remote server and try again.	No Ektron CMS400.NET site exists on the remote server.	Install an Ektron CMS400.NET min site on the remote server.